Free Shipping

Free shipping to Worldwide on order over $1,000

PayPal "DISCPP5"

Get discount 5% on order over $3,000 by PayPal

Bitcoin "DISCBTC15"

Get discount 15% on order over $5,000 by Bitcoin

Frequently Asked Questions

Shipping Questions?

Economy delivery: (Malaysia Address) free delivery for any orders total amount

  • Any size any weight any number of items. Courier: GD Express, 3-5 days in transit. Tracking number is available.


Standard delivery: (Worldwide) cost depends on total items. free delivery on orders above $1,000.00 USD.

  • Small items : FedEx or DHL or Air Mail 1st class recorded, (1-2 working days).

  • Heavy items : Citylink Cargo or AirAsia Cargo or Our Forwarder Partners will shipped next working day. Tracking number is available.


Expedited International Delivery: cost depends on total items. free delivery on orders above $1,000.00 USD.

  • Citylink Cargo or AirAsia Cargo or Our Forwarder Partners, 3~6 working days, door-to-door service.


International (AirAsia Cargo or Forwarder Company): cost depends on total items. free delivery on orders above $1,000.00 USD.

  • Citylink Cargo or AirAsia Cargo or Our Forwarder Partners, 7-30 working days, with tracking Number.

 

New Customer?

 

Simply start shopping or Registration on Top Right. When you're ready to check out, just click on MY CART at the top of the page. (After you've entered your information, it's easy to set up an account so you can view your account status/history and quickly checkout in the future. If you check out as a guest, you will not receive these benefits.)

 

Forget your password?

Click on SIGN IN under MY ACCOUNT at the bottom of the page. Then click on FORGOT YOUR PASSWORD? Enter the email address you used to set up your account to receive instructions to access your account. Please be sure to save the email address associated with your account for future reference since we are not able to retrieve that information in your behalf.

 

Do you have a minimum order amount?

No, there is no minimum order requirement on SETIAJAYA.STORE.

 

Is it safe to use my credit card online?

Absolutely. You can use your credit card checkout through PayPal systems to ensure your transactions is safe with us.

 

Do I have to pay sales tax?

Sales tax only applies to residents on Malaysia only, in which we are required to collect sales tax. There are no sales tax for customers outside of Malaysia.

 

How can I pay for my order online?

 

For International transactions to Worldwide delivery, we accept PayPal, Visa, MasterCard, American Express, Discover, Bitcoin Pay, or Bank Transfer. On credit card charges, the shipping and billing address must be the same.

 

How can I contact you?

Click on link text Contact Us at the top of the page. You can also find us below:

Address:
SETIAJAYA.STORE
5478/36, Jln. Setia Jaya Kampung Bukit Kapar Meru,
Selangor 42200,
Malaysia

Telephone:
(+60)33399-31026

Email:

 

International customer?

If you are placing an order for delivery to a country outside Malaysia, it's easier to use AirAsia Cargo or freight forwarder from our partnership. Payment must be in advance, via PayPal, Credit Card, Bitcoin Pay or Wire transfer.

 

Customs, duties, and taxes

The recipient of an international shipment is subject to customs brokerage fees, import duties, and taxes after the shipment reaches your destination country. Additional charges are the responsibility of the customer can be paid direct on invoice or pay by yourself. Customs policies vary greatly among countries. Please contact your local customs office for information. To avoid a delay in receiving your order from customs, consider the following:

  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.

 

How do I track my order?

You will receive a tracking number via email from SETIAJAYA.STORE. regarding item(s) shipped by CityLink or AirAsia Cargo / UPS or FedEx. The email is usually sent the night the order shipped.

 

What if I need to return my order?

If we have made a mistake or an item is defective, ask for our customer service to cs@setiajaya.store . Or, you can submit a ticket for an issue by clicking on Contact Us at the top of the page. You must have a RMA number (return material authorization) before sending any item back to us. (RMA # are good for 10 days from issuance.) Please furnish the packing slip, invoice number and date. Returns that are not due to our error will be subject to a restocking fee.

All returns must be shipped back in original packaging in like-new condition, with all accessories, cables, manuals, and warranty cards, etc, included. We suggest using UPS or other traceable methods of insured shipping for your protection. You must inform us about defects, shortages, and exceptions within 5 days of receipt of order or order is considered complete. There are no returns after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable.

After a return has been received, it will take 7 to 14 working days to process. If using a credit card or PayPal, refunds will be credited to the same credit card or PayPal account. If paying by check or money order, a refund check will be mailed to you.

 

What if you don't have all the items in stock?

If an item you ordered is out of stock, it can be back-ordered or pre-order. For international orders shipping we will email you regarding the missing items to confirm the balance of your order.

 

Can I email you to change my order after I have placed it online?

Absolutely, YES if it's shipment process not yet begin. After payment confirmation your order is sent to the warehouse where it is picked and packed, sometimes within minutes. Our system is designed to have your order ready for the shipping carrier to receive as soon as possible. If you need to add anything to your order, we suggest that you place another online order. Thank you for your understanding.

 

What is your policy on pricing or other typo errors?

From time to time, typographical errors, miscommunication and other glitches can result in items being offered at what appear to be deep discounts but are actually mistaken prices. SETIAJAYA.STORE reserves the right to cancel any order and refund customers' money, either because of pricing errors or for any other reason. Your use of this site means that you agree with this policy.

 

Flag Counter